No
Client Charter
1
Employer registration applications to be processed within two (2) working days upon receiving the complete application form.
2
Training provider registration applications to be processed within two (2) working days upon receiving the complete application form.
3
Training grant applications to be processed within twenty-four (24) hours upon receiving the complete application form.
4
Training grant claims will be reimbursed within seven (7) working days upon receiving the complete application form.
5
Complaints about HRD Corp’s services to be responded to within one (1) working day.
No
Client Charter
Department / Unit
1
Client Charter
Processing of employer registration application within two (2) working days from the date of complete application form received
Department / Unit
Customer Acquisition Department
2
Client Charter
Processing of training grant application for the cheme within twenty-four (24) hours from the date of complete application form received
Department / Unit
Training Department
3
Client Charter
Training grant claims will be reimbursed within seven (7) working days upon receiving the complete application form.
Department / Unit
Training Department & Accounting Unit
4
Client Charter
Reimbursement of training provider registration within two (2) working days from the date of complete application form received
Department / Unit
Training Market Department
5
Client Charter
Complaint of PSMB’s services to be responded within one (1) working day.
Department / Unit
Communication & Public Relations
