Piagam Pelanggan | HRD Corp

PIAGAM PELANGGAN

No

Piagam Pelanggan

1

Permohonan pendaftaran majikan akan diproses dalam tempoh dua (2) hari bekerja selepas menerima borang permohonan yang lengkap.

2

Permohonan pendaftaran penyedia latihan akan diproses dalam tempoh dua (2) hari bekerja selepas menerima borang permohonan yang lengkap.

3

Permohonan geran latihan akan diproses dalam tempoh dua puluh empat (24) jam selepas menerima borang permohonan yang lengkap.

4

Tuntutan geran latihan akan dibayar balik dalam tempoh tujuh (7) hari bekerja selepas menerima borang permohonan yang lengkap.

5

Aduan mengenai perkhidmatan HRD Corp akan dijawab dalam tempoh satu (1) hari bekerja.

No

Client Charter

Department / Unit

1

Client Charter

Processing of employer registration application within two (2) working days from the date of complete application form received

Department / Unit

Customer Acquisition Department

2

Client Charter

Processing of training grant application for the cheme within twenty-four (24) hours from the date of complete application form received

Department / Unit

Training Department

3

Client Charter

Training grant claims will be reimbursed within seven (7) working days upon receiving the complete application form.

Department / Unit

Training Department & Accounting Unit

4

Client Charter

Reimbursement of training provider registration within two (2) working days from the date of complete application form received

Department / Unit

Training Market Department

5

Client Charter

Complaint of PSMB’s services to be responded within one (1) working day.

Department / Unit

Communication & Public Relations

RESOURCES